Tell us if something is wrong
Contact shaun@sentinelqs.com within 14 calendar days of purchase if a purchased file cannot be accessed or opened in the supported software, a listed component is missing, or the product materially differs from its description at the time of purchase.
Include your purchase email, order reference, and a brief description of the problem. For technical issues, include the software and version used and any error message. Do not email payment-card details or sensitive business records.
We will investigate and offer a working replacement or correct the delivery problem. If we cannot resolve a qualifying defect or material description mismatch, we will refund the affected purchase. Downloading the product does not, by itself, remove eligibility for these remedies.
Duplicate payments and other requests
Report accidental duplicate payments as soon as you notice them. Once verified, we will refund the duplicate payment for the same intended purchase.
Change-of-mind requests and requests outside the standard 14-day issue-reporting period will be considered individually. This policy does not promise a general trial or unconditional satisfaction guarantee. The 14-day period does not shorten any right or remedy that applicable law provides.
How approved refunds are returned
Approved refunds will be submitted to the original payment method through Stripe. The time before a credit appears depends on the payment provider and the purchaser’s financial institution. We will confirm when the refund has been submitted.
Services and legal rights
This policy covers digital bundles. Customization and other professional services are governed by their separately agreed scope and cancellation terms.
Nothing in this policy excludes mandatory consumer rights or other remedies that cannot lawfully be limited. Contact us if your circumstances require a different remedy.
For information about what is included in your purchase and permitted use, see the Website & Purchasing Terms and Product License.